Terms of Service

These Terms of Service set out, in plain language, the rules that apply when you browse selenalondon.com or place an order for our sandals, dresses, footwear or three-piece linen sets. Please read them alongside our Privacy Policy, Shipping Policy and Refund Policy before you order.

Accepting these terms

By accessing selenalondon.com, creating an account, or placing an order for any sandal, dress, footwear or linen set product, you confirm that you have read, understood and agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Refund Policy, each of which forms part of the agreement between you and us.

If you do not agree with any part of these terms, please do not use our website or place an order. Nothing in these terms affects the statutory rights you hold as a consumer under UK or French law, which cannot be excluded or limited by this agreement.

Our products

Selenalondon sells the following categories of women's apparel and footwear. Every listing shown on our site is available to purchase, in stock quantities that update in real time as orders are placed:

Colours may appear slightly different on screen depending on your device's display settings. Sizing follows UK women's sizing conventions, and a size guide is available on each product page to help you choose correctly before ordering.

Who can order from us

To place an order on selenalondon.com, you must be at least 18 years old and have the legal capacity to enter into a binding contract. Our products are designed for, and marketed to, adult customers, and we do not knowingly sell to or collect data from anyone under the age of 18.

We currently accept and deliver orders only to addresses within the United Kingdom. If you attempt to place an order with a delivery address outside the UK, we may be unable to process it and will contact you to explain why.

Your account

You may browse selenalondon.com and check out as a guest, or create an account to track orders and save your details for future purchases. If you create an account, you are responsible for keeping your login details confidential and for all activity that takes place under your account.

Please tell us immediately at contact@selenalondon.com if you believe your account has been accessed without your permission, so we can help secure it.

Orders, pricing & payment

How a contract is formed

When you place an order, you will receive an on-screen confirmation and a confirmation email. This confirms we have received your order, but it does not mean we have accepted it. A binding contract of sale is only formed once we send you a separate despatch confirmation email telling you that your order has been shipped. We reserve the right to decline or cancel an order at any point before despatch, for example where an item is out of stock, a pricing error has occurred, or we suspect fraudulent activity, in which case we will notify you and refund any payment already taken in full.

Pricing

All prices on selenalondon.com are displayed in British pounds sterling (GBP) and are inclusive of any applicable French VAT charged at the point of sale, unless stated otherwise on the product page. We take reasonable care to ensure prices are correct at the time they are published, but occasionally an error may occur. If we discover a pricing error on an order you have placed, we will contact you before despatch to give you the option of reconfirming your order at the correct price or cancelling it for a full refund.

Import duties and taxes

Because Selenalondon despatches orders from France to delivery addresses in the United Kingdom, your order is delivered on a Delivered Duty Paid basis wherever possible. Any UK import VAT or customs charges applicable to your order are collected and accounted for by us or our carrier as part of the checkout and delivery process, so you should not be asked to pay additional customs charges on delivery. If, in an exceptional case, a carrier does apply an additional charge, please contact us at contact@selenalondon.com and we will look into it and reimburse any charge we are responsible for.

Accepted payment methods

We accept the following payment methods at checkout, all processed through PCI-DSS compliant, encrypted payment providers. We do not store your full card details on our own servers:

Where you choose to pay using Klarna, your purchase is subject to Klarna's own terms and credit assessment, which are separate from these Terms of Service. Payment is taken in full at the point your order is placed, unless you have selected a Klarna instalment or deferred payment option made available to you at checkout.

Shipping & delivery

We are based in France and currently ship exclusively to addresses in the United Kingdom. Full details are also set out in our Shipping Policy. In summary:

You will receive a despatch confirmation email with tracking information once your order leaves our fulfilment location, and you can follow its progress at any time using our order tracking page. Delivery timescales are estimates and not guaranteed; they may occasionally be affected by customs processing, carrier delays or events outside our reasonable control. Risk in the products passes to you once they are delivered to the address you provided; ownership passes to you once we have received payment in full.

Your right to cancel

As a UK-based consumer buying from Selenalondon, you have a legal right to cancel your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right applies for 14 days beginning the day after you (or someone you nominate) receives your order, during which you may cancel your contract without giving a reason.

To cancel within this period, simply tell us clearly that you wish to do so, for example by emailing contact@selenalondon.com, or by submitting your request through our Privacy Opt-Out & Rights Request page. You will then need to return the item to us in line with Section 9 below, and we will refund you in line with Section 10.

Because our own returns window is longer than the statutory minimum, we accept returns for any reason within 30 days of delivery as described in Section 9, which gives you more time than this legal cancellation right requires.

Returns

We want you to be happy with your sandals, dress, footwear or linen set. You may return most items within 30 days of the delivery date, for any reason, provided the item is unworn, unwashed, undamaged, and returned with its original tags and packaging intact.

To start a return, please contact us at contact@selenalondon.com with your order number and the item you would like to return, or use our rights request page if your enquiry relates to how your data is handled as part of the return. Full step-by-step instructions are set out in our Refund Policy.

For hygiene reasons, we are unable to accept returns of earrings or other pierced items, and swimwear where the hygiene seal has been removed. This does not affect your right to a refund for goods that are faulty or not as described, which is covered in Section 11.

Refunds

Once we have received and inspected your returned item, we will process your refund within 10 business days. The refund is issued to your original method of payment; depending on your bank or card provider, it may take a few additional business days to appear in your account after we issue it.

Where a full order is returned, we refund the price you paid for the item(s), including any standard delivery charge if the return relates to the whole order. Where only part of an order is returned, we refund the price of the returned item(s) only. You are responsible for the cost of returning an item to us unless it is faulty, damaged or not as described, in which case we will also cover reasonable return postage costs.

Faulty items & your statutory rights

If an item arrives damaged, faulty, or does not match its description on our website, please contact us at contact@selenalondon.com as soon as possible, ideally with a photograph of the issue, and we will arrange a replacement, repair, or full refund, including any delivery and return postage costs, at no expense to you.

This section does not limit or replace the statutory rights you have as a UK consumer under the Consumer Rights Act 2015, which entitles you to goods that are of satisfactory quality, fit for purpose and as described, nor any equivalent protections available to you under French consumer law as the law of the country in which we are established. Nothing in these Terms of Service excludes or limits those rights.

Product information & availability

We take care to describe our sandals, dresses, footwear and linen sets accurately, including materials, sizing and colourways, and to keep stock levels and pricing shown on the site up to date. Occasionally, due to high demand or a technical error, an item may sell out or a listing may contain a mistake. Where this affects an order you have placed, we will contact you promptly to offer an alternative, a backorder, or a full refund.

Product images are for illustrative purposes; actual colour may vary slightly due to screen settings, lighting and photography conditions. Where a specific measurement or fit detail matters to your purchase, please refer to the size guide on the relevant product page or contact us before ordering.

Intellectual property

All content on selenalondon.com, including our name, logo, product photography, written descriptions, graphics and site design, is owned by or licensed to JLA Marketing and is protected by French, UK and international intellectual property law. You may view, print or download pages of our site for your own personal, non-commercial use, but you may not reproduce, distribute, or otherwise use any of our content for commercial purposes without our prior written consent.

Acceptable use of our website

When using selenalondon.com, you agree not to: place fraudulent or speculative orders; use our website in any way that could damage, disable or impair it; attempt to gain unauthorised access to our systems or another customer's account; or use our site to transmit any unlawful, harmful or infringing material.

We reserve the right to suspend or terminate your account, and to refuse or cancel an order, where we reasonably believe these terms have been breached.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable, or that results from your own actions or a cause outside our reasonable control, such as a carrier delay, customs hold-up, or a fault in your own equipment or internet connection.

Nothing in these Terms of Service excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under French or UK law, including your statutory consumer rights described in Section 11.

Governing law & resolving disputes

As JLA Marketing is established in France, these Terms of Service, and any dispute or claim arising from them, are governed by French law, subject to the mandatory consumer protection rights you hold under the law of the United Kingdom, the country in which you live, which continue to apply and are not affected by this choice of law.

As a UK-based consumer, you may bring proceedings in relation to these terms in either the French courts or the courts of the part of the United Kingdom in which you live. We would always welcome the opportunity to resolve a concern directly first: please contact us at contact@selenalondon.com and we will do our best to sort things out.

If we are unable to resolve a complaint directly, UK consumers may also be able to use the European Commission's Online Dispute Resolution platform or an approved UK Alternative Dispute Resolution provider to seek an out-of-court settlement, without affecting your right to bring a claim in court.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our products, services, or applicable law. Any update will be published on this page with a revised "Last updated" date shown in the hero at the top. The terms in force at the time you place an order are the ones that apply to that order; changes made afterwards do not affect orders placed before the change.

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