One store, one destination, one currency — kept deliberately simple.

Selenalondon is the trading name of JLA Marketing, a company registered in Paris, France. We sell exclusively to customers with a delivery address in the United Kingdom, across four categories: sandals, dresses, footwear and three-piece linen sets. This Payment Policy applies to every order placed through selenalondon.com, however you pay.

We wrote this policy because a cross-border purchase, ordered from a French retailer but paid for and delivered in the UK, naturally raises questions a purely domestic store wouldn't need to answer: what currency am I actually charged in, does that figure change after I've paid, and who is responsible for keeping my card details safe? Every section below answers one of those questions directly, without small print you have to hunt for.

If anything here is unclear, or you'd like it explained for a specific order, contact us using the details at the foot of this page before you check out — we'd rather answer a question in advance than leave you guessing.

Every price, every charge, every refund: pounds sterling. Nothing else.

Although JLA Marketing is registered and based in France, selenalondon.com displays and charges every price in pounds sterling (GBP, £) only. We do not offer, and have never offered, checkout in euros or any other currency, because our catalogue exists for one market — the United Kingdom — and we think pricing it in anything other than GBP would only add confusion.

The figure you see on a product page, in your basket, and at the final checkout step is the exact amount your payment method will be charged in GBP. There is no separate step where that figure is recalculated into euros for our own accounting; any internal currency handling on our side happens after your payment has been taken, and never changes what you were charged.

One figure, shown once, that never moves after you've paid.

The total displayed at the final step of checkout — product price, plus any applicable charges, in GBP — is the complete amount you authorise, and it does not change afterwards. We do not add fees after payment, and we do not knowingly leave charges to be collected on delivery, in line with current HMRC treatment for goods sold to UK consumers from overseas.

The only amount that can vary is one entirely outside our control: if your card issuer applies its own currency-conversion rate or a foreign transaction fee (see above), that adjustment happens on your bank statement, not on our order total, and reflects your bank's terms rather than ours.

Refunds return to the same method you paid with — always.

Where an order qualifies for a refund, under our 30-day return window or otherwise, we issue it to the original payment method used at checkout: the same card, Klarna account, or Apple Pay-linked card. We do not issue refunds to a different card, by bank transfer, or as store credit unless you and we agree to that in writing for a specific case.

Refunds are processed within 10 business days of us receiving and inspecting a returned item. If you paid with Klarna, the refund is sent to Klarna, who will then adjust or cancel your remaining instalments according to their own process. Full return eligibility is set out in our Refund & Return Policy.