Contact Us
Talk to us, not to a bot.
Whether it's a question about sizing, an order still in transit, or something that arrived not quite right — our Paris-based customer care team reads every message and replies from a real person, within 24 hours on business days.
Four ways to reach us — pick whichever suits you.
The most reliable way to reach us for order, sizing or product questions.
contact@selenalondon.com →Live chat
Look for the chat icon on any page of this site for a quick, real-time answer.
Available during business hoursPhone
Speak with our Paris team directly during UK-friendly working hours.
+33 7 54 00 67 18 →Track an order
Already ordered? Check live shipping status without waiting for a reply.
Track your order →Tell us what's going on — we'll take it from there.
Business details
- contact@selenalondon.com
- Phone
- +33 7 54 00 67 18
- Customer service hours
- Monday–Friday, 09:00–17:00 CET. We aim to respond within 24 hours on business days.
- Operated by
- JLA Marketing · SIRET 834 721 094 00011
Where Selenalondon is based.
75007 Paris
Île-de-France, France
This is our registered office in France, from which all UK orders are dispatched. As a France-based retailer, we don't operate a UK showroom or collection point — all enquiries are handled through the channels above.
Before you write in, this might save you a wait.
Orders typically take 7–10 business days to arrive from France (1–2 days processing, then 6–8 days in transit). Use Track Your Order with your order number for a live status update before contacting us.
Email us at contact@selenalondon.com with your order number within 30 days of delivery. Full conditions are in our Refund & Return Policy.
No — we currently ship exclusively to addresses within the United Kingdom from our base in France.
Within 24 hours on business days (Monday–Friday, 09:00–17:00 CET). Messages sent over the weekend are answered the next business day.
Looking for something else? Visit our full FAQ page.