FAQ
Frequently Asked Questions
Find answers to the most common questions about shopping with Celena London.
How do I place an order?
Browse our collection, select your preferred size, and add your chosen items to your shopping cart. When you're ready, proceed to checkout and follow the secure payment steps to complete your purchase.
Do you offer free shipping?
Yes! We provide free shipping on every order.
Once your order has been dispatched, you'll receive a confirmation email with a tracking link so you can monitor your delivery.
Can I return my order?
Yes. You may return your order within 30 days of receiving it.
Items must be unworn, unused, and returned in their original condition with all tags attached.
Please note that return shipping costs are the responsibility of the customer.
Will I receive a tracking number?
Absolutely. As soon as your order is shipped, we'll send you an email containing your tracking number so you can follow your package every step of the way.
How can I contact customer service?
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (CET/CEST).
You can reach us anytime through the contact form on our website, and we aim to respond to all inquiries within 24 business hours.