Each product page carries its own size guide, since fit can vary slightly between a sandal, a dress and a linen set. As a general rule, our sandals and footwear run true to size with an adjustable strap or buckle for extra comfort, while our dresses and linen sets are cut for a relaxed, true-to-size fit rather than a tight one. If you're between two sizes, we recommend sizing up for footwear with a cushioned footbed, and checking the garment measurements listed on the dress or linen set page against your own.

We check every listing against the manufacturer's specifications and sample photography before it's published, and we describe colour, material and fit as accurately as we can. That said, screen calibration and natural batch variation in textiles mean colour and finish should be treated as a close representation rather than an exact guarantee. If an item arrives materially different from its listing, it qualifies for a full return under our Refund & Return Policy.

No — Selenalondon is a retailer, not a factory. We select every sandal, dress, footwear style and linen set from a small network of production and fulfilment partners, then take full responsibility for the listing accuracy, GBP pricing, order processing and delivery to your door. Manufacturing itself sits with our partners, which is standard practice across online fashion retail, and we hold every partner to the same accuracy standard we set for our own listings.

Every collection page shows live availability, and a product can only be added to your basket and taken through checkout if it is currently in stock. If a size or colour sells out, it will show as unavailable on the product page rather than being offered at checkout.

Yes. All prices on Selenalondon are shown in pounds sterling (GBP) and represent the full amount payable at checkout, with no undisclosed extras added afterwards. Where a listing shows a reduced or sale price, it reflects a genuine prior selling price on this site rather than an inflated "was" figure, and we correct any pricing error as soon as we become aware of it.

Yes. Every transaction runs through our Shopify checkout and its connected PCI-compliant payment processors, using encrypted (SSL/TLS) connections throughout. Card numbers are tokenised by the payment provider, not stored on Selenalondon's own systems, which is the same standard used across regulated e-commerce.

All orders are priced and charged in pounds sterling (GBP), regardless of the currency your card is denominated in. Your bank or card issuer may apply its own conversion rate if your account is not held in GBP; Selenalondon has no visibility over, or control of, that conversion.

Payment is authorised and taken at the point you complete checkout, not on dispatch. This confirms your order and allows us to begin processing it straight away, which is how we're able to keep our processing time to 1–2 business days.

Where Klarna is offered at checkout, it is provided directly by Klarna as an independent finance provider. Eligibility, instalment terms and any interest are determined by Klarna's own credit assessment and terms of service, not by Selenalondon, so please review Klarna's terms before choosing this option.

The United Kingdom only. At checkout you'll be asked for a UK delivery address, and we do not currently process orders for delivery to any other country, including the rest of the EU.

Yes. We offer free shipping on every order to the UK, with no minimum spend threshold and no shipping line added at checkout.

Because parcels travel from France (EU) into the United Kingdom, they are handled in line with current HMRC requirements for overseas sellers. The price you pay at checkout is the price we expect you to pay, and we do not knowingly leave applicable import charges to be collected from you on delivery. If you have a question about a specific order before you buy, contact us and we'll clarify.

As soon as your order leaves our fulfilment partner, you'll receive a dispatch confirmation email with a tracking link. You can also check your delivery status at any time using our Track Your Order page. Please allow a short window for tracking data to become active after dispatch.

Our 7–10 business day estimate covers most orders, but occasional delays can occur due to carrier volume, customs processing, weather or other disruption outside our control. If your order is running later than expected, contact us with your order number and we'll investigate with the carrier on your behalf.

Please double-check your address before completing checkout. If you spot an error, contact us immediately — we may be able to amend it before the order is dispatched. Once a parcel has shipped to an incorrectly entered address, we cannot guarantee a redirect or replacement, in line with our Shipping Policy.

Email contact@selenalondon.com with your order number, the reason for the return, and photos if the item arrived damaged, faulty or incorrect. Our team will confirm eligibility and send you the return instructions and address — please wait for these instructions before posting anything back to us.

Unless the item you received is faulty, damaged or not what you ordered, return shipping is the customer's responsibility. Please make sure returned items are packaged securely, as we cannot process a refund for an item lost or damaged in transit back to us.

Once we receive and inspect your returned item, we issue your refund to the original payment method within 10 business days. Depending on your bank or card provider, it may take a few additional days for the funds to show in your account.

We're happy to arrange an exchange for a different size, colour or style, subject to availability. Contact our team before sending anything back so we can confirm stock and hold your replacement where possible.

Orders can be cancelled free of charge within 1 hour of being placed — email or call us straight away and we'll stop processing before it enters dispatch. After this window, your order may already be in preparation, but you remain fully covered by our 30-day return policy once it arrives.

No. Our 30-day return window and 10-day refund commitment sit on top of, and never reduce, the statutory 14-day cancellation right you have under the Consumer Contracts Regulations 2013, or your rights under the Consumer Rights Act 2015 to receive goods that are as described, of satisfactory quality and fit for purpose.

Because we sell exclusively to the United Kingdom, UK consumer law governs your purchase, including the Consumer Rights Act 2015 (goods must be as described, of satisfactory quality and fit for purpose) and the Consumer Contracts Regulations 2013 (your 14-day cancellation right). As a French-registered seller, JLA Marketing also meets the identification and transparency obligations of French commercial law, which is why our legal operator, registration number and address are published in full on this page and across our site footer.

We collect only the personal data needed to process your order, provide customer support and meet our own legal and tax obligations — such as your name, delivery address, email and payment confirmation from our payment processor. Your data is handled in line with UK GDPR and the Data Protection Act 2018. Full detail on what we collect, why, how long we keep it, and your rights over it is set out in our Privacy Policy.

Adding an item to your basket does not create a contract. A binding sale is formed once we send you an order confirmation email following successful payment. Full detail on order acceptance, pricing and your rights as a consumer is set out in our Terms of Service.

Email contact@selenalondon.com with your order number and a description of the issue; we aim to acknowledge and address every complaint within 24 hours on business days. If a dispute cannot be resolved directly, UK consumers may also be able to use an approved Alternative Dispute Resolution (ADR) provider or the UK's online dispute resolution channels for cross-border purchases.