You may cancel any order at any point before we mark it as dispatched, free of charge and without needing to give a reason. Because our processing window is typically 1–2 business days following our daily 16:00 (CET) order cut-off, contacting us as soon as possible after ordering gives you the best chance of a same-day cancellation. Once we confirm the cancellation, we refund the full amount paid, including any delivery charge, to your original payment method within 10 business days.

• No cancellation fee applies at this stage.
• If your order has already entered dispatch by the time we receive your request, we will let you know immediately and switch you to the cooling-off process described in clause 3.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days, starting the day after you (or someone you've nominated) receive the goods. For orders containing multiple items dispatched together, the 14 days runs from delivery of the last item in that order. You do not need to give any reason for cancelling, and you remain entitled to cancel even if you've tried the item on in the way you would in a physical shop.

• You must tell us you're cancelling within this 14-day window — a clear message is sufficient, no specific form is required.
• You then have a further 14 days from the date you tell us to send the goods back to us.
• This statutory right runs alongside, and does not reduce, our voluntary 30-day return window described in our Refund & Return Policy.

You can cancel by emailing contact@selenalondon.com, calling +33 7 54 00 67 18 during our business hours, using live chat on the site, or submitting our contact form. Please include your order number and the email address used to place the order so we can locate it quickly. We will acknowledge your cancellation notice in writing, normally within 24 hours on business days, and confirm the next steps.

If your order has already shipped by the time you cancel, you'll need to send the goods back to us so we can process your refund. Items should be unused beyond what's reasonably needed to check their fit and condition, and returned in their original packaging where possible. Full instructions for how to package and send your return, and details of who covers the return delivery cost, are set out in our Refund & Return Policy — please refer to that page for the specifics, since return logistics can vary depending on the item.

Once your cancellation is confirmed — either immediately for pre-dispatch cancellations, or once we've received and inspected a returned item — we refund the price you paid for the item(s) plus our standard delivery charge, to the payment method you used at checkout. We aim to complete every refund within 10 business days, which is inside the 14-day maximum the law allows us. Where a returned item shows wear beyond what's needed to check it, we may deduct an amount reflecting that reduction in value; if so, we will explain the deduction clearly before finalising your refund.

UK law exempts certain categories of goods from the 14-day cooling-off right, such as items made to a customer's specification or personalised for them, and sealed goods not suitable for return for health or hygiene reasons once unsealed. As of the effective date of this policy, we do not sell any personalised, made-to-order or hygiene-sealed products — every item in our sandals, dresses, footwear and three-piece linen set collections is a standard stocked product, so no current exception applies. Should this change in future, the relevant product page will state so clearly before purchase, and this policy will be updated accordingly.

If your order contains more than one item, you may cancel the entire order or only specific items within it. Cancelling part of an order does not affect your right to keep, or later cancel, the remaining items, and each item's own 14-day cooling-off period runs from the delivery of the last item dispatched together as part of that order. We recommend telling us exactly which item(s) you're cancelling to help us process your refund accurately and promptly.

This policy covers cancellations of a change-of-mind nature. If an item arrives faulty, damaged in transit, or doesn't match its description, your rights under the Consumer Rights Act 2015 apply instead: you're entitled to a repair, replacement or refund at our cost, and the 14-day cooling-off window does not limit that right. Please contact us as soon as you notice the issue so we can put it right quickly.

We may update this policy as our catalogue, fulfilment partners or applicable consumer protection law evolve. The "Effective & last updated" date shown in the hero above always reflects the current version, and any material change to your cancellation rights will be reflected here before it takes effect.