Section 9 of the Consumer Rights Act 2015 requires goods to be of satisfactory quality, judged against what a reasonable person would consider satisfactory given the price, description and any relevant circumstances — and this includes an expectation of reasonable durability. For footwear priced and marketed for everyday wear, a reasonable person would not expect key components such as soles or fastenings to fail within months of ordinary use, which is why we set a 12-month workmanship warranty on sandals and footwear specifically.

If a fault appears within the first six months of delivery, the law presumes it was present at the point of delivery unless we can show otherwise. After six months, you may be asked for reasonable evidence, such as photographs, a description of how the fault developed, or the item itself, to support your claim.

Selenalondon is a trading name of JLA Marketing, a company registered in Paris, France under SIRET 834 721 094 00011. Because every sale we make is to a customer in the United Kingdom, UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, governs your purchase and this warranty, and is the framework we apply when assessing every claim.

As a business established in France, JLA Marketing separately meets the transparency and commercial registration obligations of the French Commercial Code, and, in respect of goods sold within France, would also be subject to the legal guarantee of conformity under Articles L217-3 to L217-32 of the French Consumer Code and the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. These French guarantees exist for completeness and transparency about our legal footing; because our sales are made exclusively to UK addresses, it is the UK framework described above that determines how your individual claim is handled.

This warranty is available to the individual who placed the original order with Selenalondon, for items delivered to a United Kingdom address. It applies to the specific item purchased and is not transferable to a different item, order or recipient, and does not extend to items purchased second-hand or from any seller other than Selenalondon.

There is no charge to make a claim under this warranty. Where we need the item returned to assess or resolve a claim, we provide a prepaid return label, and you will not be asked to cover postage. Where a replacement is dispatched, standard shipping is free, in line with our usual Shipping Policy.

We may update this page as our catalogue, sourcing partners or applicable consumer protection rules evolve. The "Last updated" date shown in the hero above always reflects the current version, and any change that affects a claim already in progress will not reduce the protection you were entitled to when you made it.