Shipping Policy

Shipping Policy

Shipping Policy – Selenalondon

At Selenalondon, we aim to provide a smooth, reliable, and transparent delivery experience for all customers.

This Shipping Policy explains our processing times, delivery estimates, tracking information, and other important shipping details.

Shipping Costs

We offer free shipping on all orders unless otherwise stated during checkout.

Any applicable shipping costs will always be clearly displayed before completing your purchase.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed after business hours, on weekends, or on public holidays will be processed on the next available business day.

Delivery Time

After your order has been processed and shipped, estimated delivery times are:

Estimated delivery time: 6–8 business days (Monday through Friday, excluding weekends and public holidays).

Please note that delivery times may vary depending on your location, shipping carrier, customs procedures, and other external factors.

Total Estimated Shipping Time

7–10 business days

This includes:

  • Order processing: 1–2 business days

  • Shipping and delivery: 6–8 business days

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking number to follow your package through the carrier’s tracking system.

Please allow some time for tracking information to become active after shipment.

Delivery Delays

While we work to ensure your order arrives within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • International shipping disruptions

  • Unexpected logistical issues

If a delay occurs, we will continue to assist you and provide available tracking updates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect delivery information is provided and the order has already been shipped, Selenalondon cannot guarantee changes or replacement shipments.

Contact Information

This online store is operated by:

JLA MARKETING

Company Address: 8 Rue Masseran 75007 Paris, FRANCE

Company Registration Number:

834 721 094 00011