Privacy Policy

Last updated: July 17, 2026

Selenalondon operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a secure and personalized online shopping experience (the "Services"). Selenalondon is powered by Shopify, which enables us to provide our ecommerce services.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, use our Services, place an order, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Personal Information We Collect

When you use our Services, we may collect certain information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

  • Payment card details

  • Payment method information

  • Transaction details

  • Payment confirmation information

Payment information is processed securely through trusted payment providers. Celina London does not directly store complete payment card information.

Account Information

If you create an account, we may collect:

  • Login information

  • Account preferences

  • Saved settings

  • Order history

Order and Shopping Information

We may collect information related to:

  • Products viewed

  • Products added to your cart

  • Purchases

  • Returns and exchanges

  • Customer reviews

  • Previous transactions

Communication Information

When you contact us, we may collect:

  • Messages you send to our customer service team

  • Information provided during support requests

Device and Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity

  • Pages visited

  • Interaction with our Services

  • Cookies and similar technologies

How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us.

  • Automatically through your device when you browse our website using cookies and similar technologies.

  • From service providers that help us operate our website, process payments, deliver orders, and improve our Services.

  • From marketing and technology partners when permitted by applicable laws.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process payments.

  • Manage returns and exchanges.

  • Provide customer support.

  • Improve our website, products, and shopping experience.

  • Remember your preferences.

  • Provide personalized product recommendations.

Marketing and Advertising

Where permitted by law and with appropriate consent when required, we may use your information to:

  • Send promotional emails.

  • Inform you about products, offers, and updates.

  • Improve advertising campaigns.

  • Display relevant advertisements on our website or other platforms.

You may unsubscribe from promotional communications at any time by following the instructions included in our emails.

Security and Fraud Prevention

We use personal information to:

  • Protect our customers and website.

  • Detect and prevent fraudulent transactions.

  • Maintain payment and account security.

  • Investigate suspicious activity.

Legal Obligations

We may use your information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to legal requests.

  • Protect our rights, property, and customers.

  • Enforce our terms and policies.

How We Share Personal Information

We may share personal information with trusted third parties that help us operate our business, including:

  • Shopify, our ecommerce platform provider.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Customer support providers.

  • Analytics providers.

  • Marketing and advertising partners.

  • Technology service providers.

These third parties only receive information necessary to provide their services and are required to handle your information appropriately.

We may also disclose personal information:

  • When you request or authorize us to do so.

  • In connection with a business transaction such as a merger, acquisition, or sale of assets.

  • When required by law or legal authorities.

Relationship With Shopify

Our store is hosted by Shopify, which collects and processes personal information related to your use of our website to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other third parties involved in payment processing, order fulfillment, security, analytics, and website operations.

For more information about Shopify’s privacy practices, you can review Shopify’s Consumer Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep our website functioning properly.

  • Remember your preferences.

  • Analyze website traffic and usage.

  • Improve customer experience.

  • Measure marketing performance.

  • Provide relevant content and advertising.

You can manage cookie settings through your browser preferences.

Third-Party Websites

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children under the legal age of majority in their country of residence.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

Security and Retention of Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online security system can guarantee complete protection.

We retain personal information only for as long as necessary to:

  • Provide our Services.

  • Complete transactions.

  • Maintain business records.

  • Meet legal obligations.

  • Resolve disputes.

  • Enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your information.

  • The right to receive a copy of your information.

  • The right to withdraw consent where applicable.

  • The right to object to certain processing activities.

To exercise your rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

International Data Transfers

Your personal information may be transferred, stored, and processed in countries outside your country of residence.

Where required, we use appropriate safeguards to ensure your information remains protected according to applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Selenalondon


Email: contact@selenaondon.com
Phone: +33 754006718