Refund & Return Policy
Refund & Return Policy – Selenalondon
At Celenalondon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the conditions outlined below.
Return Period
Customers may request a return within 30 days from the date they receive their order.
To be eligible for a return, items must:
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Be unused and in their original condition.
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Be returned with original packaging where applicable.
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Include any original tags or accessories when provided.
Items that show signs of use, damage, or alteration may not be eligible for a refund.
How to Request a Return
To start a return, please contact our customer service team:
Email: contact@selenalondon.com
Please include:
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Your order number.
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The reason for the return.
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Any relevant photos or information if the item is damaged or incorrect.
Our team will review your request and provide the next steps for the return process.
Return Shipping Costs
Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Customers are responsible for ensuring returned items are properly packaged and shipped safely.
Return Address
Return instructions and the applicable return address will be provided by our customer service team after your return request has been approved.
Please do not send items back before receiving return instructions.
Refunds
Once your returned item has been received and inspected, we will process your refund within 10 business days.
Refunds will be issued to the original payment method used during checkout.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
We may accept exchanges for a different size, color, or variation of the same product, depending on availability.
If you would like to request an exchange, please contact our customer service team before returning your item.
Order Cancellation
Orders may be cancelled within 1 hour after being placed.
After this period, your order may have already entered processing or shipment preparation and may no longer be eligible for cancellation.
If your order has already been shipped, you may request a return after receiving the product according to this policy.
Contact Information
This online store is operated by:
JLA MARKETING
Company Address: 8 Rue Masseran 75007 Paris
Company Registration Number: 824 721 094 00011
Email: contact@selenalondon.com
Phone Number: +33 754006718
Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM (CET/CEST)
Our customer service team aims to respond to all inquiries within 24 business hours.