Terms of service

Terms of Service – Selenalondon

Article 1 – Definitions

In these Terms of Service, the following definitions apply:

  • Cooling-off Period: The period during which a consumer may exercise their legal right of withdrawal.

  • Consumer: A natural person acting outside the scope of a profession or business who enters into a distance contract with the entrepreneur.

  • Ongoing Contract: A distance agreement relating to products or services supplied over a period of time.

  • Right of Withdrawal: The consumer’s right to cancel a distance contract within the applicable withdrawal period.

  • Entrepreneur: The individual or legal entity offering products or services to consumers through distance selling.

  • Distance Contract: An agreement concluded between the entrepreneur and the consumer through means of distance communication.

  • CESOP: The Central Electronic System of Payment Information established by the European Union for monitoring certain payment information.

Article 2 – Identity of the Entrepreneur

Business Name:  JLA MARKETING
Company Registration Number : 834 721 094 00011

Customer Service Email : contact@selenalondon.com
Business Address : 8 Rue Masseran 75007 Paris, France
Phone Number : +33 754006718

Article 3 – Applicability

These Terms of Service apply to all offers, purchases, and distance contracts concluded through the Celina London website.

Before completing an order, these terms will be made available electronically so that customers can review them before purchase.

Article 4 – The Offer

  • All offers displayed on our website are subject to availability.

  • Celina London reserves the right to update, modify, or withdraw offers at any time.

  • Product descriptions, prices, shipping costs, and any applicable charges are clearly displayed before completing a purchase.

Article 5 – The Agreement

A purchase agreement is formed when the customer accepts an offer and completes the checkout process.

After placing an order, the customer will receive an order confirmation email containing the details of the purchase.

Article 6 – Right of Withdrawal

Consumers have the legal right to withdraw from a purchase within 14 days after receiving the product, without providing a reason, unless an exception applies under applicable law.

To exercise this right, customers must notify Celina London within the withdrawal period.

The customer is responsible for return shipping costs unless otherwise required by applicable law.

Article 7 – Refunds in Case of Withdrawal

If the customer exercises their right of withdrawal, Celina London will refund eligible payments after receiving the returned product or proof of return.

Refunds will be processed using the original payment method, unless otherwise agreed.

Products must be returned in their original condition, including packaging where reasonably possible.

Article 8 – Customs, Import Duties, and Taxes

8.1

Orders shipped internationally may be subject to customs procedures, import duties, taxes, or additional charges depending on the destination country.

8.2

The customer is responsible for any applicable:

  • Import duties.

  • Customs fees.

  • Local taxes.

  • Clearance charges.

  • Additional fees requested by customs authorities or carriers.

8.3

Celina London is not responsible for delays, additional costs, customs inspections, rejected shipments, or delivery issues caused by local import regulations or unpaid customs charges.

8.4

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

8.5

By placing an order, customers agree to comply with applicable local laws and regulations regarding imported goods.

Article 9 – CESOP Compliance

Under European Union regulations, payment service providers may be required to report certain transaction information through the Central Electronic System of Payment Information (CESOP).

Celina London complies with applicable regulations relating to payment processing and reporting requirements.

Article 10 – Product Conformity and Warranty

Celina London guarantees that products supplied through our website comply with applicable consumer protection laws.

Customers should contact our customer service team if they receive a defective, damaged, or incorrect product.

Complaints should be submitted within a reasonable period after discovering the issue.

Products may need to be returned for inspection depending on the circumstances.

Article 11 – Delivery

  • Orders are processed and shipped according to the delivery information provided at checkout.

  • Estimated delivery times may vary depending on destination, carrier, and customs procedures.

  • Celina London is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or events outside of our reasonable control.

  • Customers are responsible for providing accurate delivery information when placing an order.

Article 12 – Complaints

Customers may submit complaints by contacting:

Email: contact@selenalondon.com

We aim to respond to customer inquiries as quickly as possible and generally within a reasonable timeframe.

Our customer service team will work to resolve complaints fairly and efficiently.

Article 13 – Applicable Law and Disputes

These Terms of Service are governed by applicable laws relevant to Celina London’s business operations.

Any disputes should first be addressed through direct communication in an attempt to reach an amicable solution.

If a resolution cannot be reached, disputes may be submitted to the competent authorities or courts according to applicable legal requirements.

Contact Information

This online store is operated by:

Selenalondon

Company Address: 8 Rue Masseran 75007 PARIS, FRANCE
Company Registration Number: 834 721 094 00011

Email: contact@selenalondon.com
Phone Number: +33 754006718

Customer Service Hours:
Monday to Friday
9:00 AM – 5:00 PM (CET/CEST)

Our team aims to respond to customer inquiries within 24 business hours.